ABOUT US
Your Partner for All Things IT
Your business depends on your ability to communicate with your customers, your prospects, your people. When your computer system fails, your phone system dies, or your internet is down, it’s more than a hassle – it’s a threat to the health of your business.
At IT Voice, we may sell technology solutions, but we deliver peace of mind by designing, implementing, and maintaining business IT solutions. From cloud computing, VoIP phone systems, Internet, business servers, and computers, through to our networking expertise, we make everything work together seamlessly.
It’s our goal to make your life easier and put more time back into your day. With IT Voice, you have one number to call and one bill to pay for all your technology needs.
We’ve been providing exceptional customer experiences for more than 30 years with offices in Alabama, Florida, Tennessee, California, Colorado, Missouri, Ohio, Kansas, Texas and Wisconsin.
Approachable
Caring
Experienced
WHO WE ARE
The Gift of Time
We know that technology enables the world to communicate, and we’re passionate about delivering solutions that unify technology enabling you to work smarter. We’re better together, and we’ve got you. With just One Company and One Call we will make your life better, and grow together.
We recognize that the most precious gift we can give is peace of mind and the value of time. We will do what we say, say what we mean, and make “IT” happen.
6 Questions to Help Determine When to Update Your Technology
WHAT WE BELIEVE
OUR CORE VALUES
Focus On Others
We keep the focus outward and are ever mindful that our words and actions have the power to impact the world around us for the better.
Work Smart
We keep the focus outward and are ever mindful that our words and actions have the power to impact the world around us for the better.
Do the Right Thing
Always, in every situation - no matter how hard - we will do what is right for our customers, our employees, our vendors, and our community.
Own It
We take personal ownership over our clients' success to ensure our work is completed with excellence - whether it is technically our responsibility or not.
TESTIMONIALS
WHAT OUR CUSTOMERS ARE SAYING
99.8% Customer Satisfaction
"IT Voice has outstanding customer service. Staff is quick to respond to time sensitive requests and keeps you updated on the status. We have been with IT Voice for over 15 years because of the longevity, knowledge, professionalism, and speed in which their employees have handled our account. Our account rep has recently called me regarding how upgrading our telephone system would save us money each month. That was unbelievable and greatly appreciated! No other company has shown such appreciation for their customers as IT Voice! We will continue to use IT Voice well into the future without hesitation.”
Exceptional Service That Stands the Test of Time 
"I can't thank Frank Herrera enough for his outstanding help with installing Central Square. His expertise, professionalism, and patience made the entire process smooth and stress-free. He went above and beyond to ensure everything was set up correctly and took the time to answer all my questions thoroughly. His attention to detail and dedication to customer satisfaction truly set him apart. If you need assistance, Frank is the person to go to! Highly recommended!”
Outstanding Support from True Professionals 
"The team really stepped it up on this one! Starting with Luke Ahrens who I worked with for the first time, he was excellent, fast, and knew exactly what to check and look at when there was an email compromise. After handing it back to our market team they did an in-depth look to ensure everything was back to normal. The team's fast response and diligence were incredible! Thank you!!”
Fast Response and Expert Handling of Email Compromise 
"Nick is just amazing. Every time he is on-site things work faster better, and stronger just being in his presence. In fact I am seriously considering making a paging automation to play Wagner's Ride of the Valkyries when he walks in. Seriously, thanks for the wonderful work.”
On-Site Hero – Nick Delivers Every Time 
"Phillip was great to work with as always! This was a pretty tricky ticket as it not only involved our Mitel configuration, but also our firewall settings. However, Phillip was able to give helpful advice on both ends and help us find the answer. He even tested once the fixes had been deployed and confirmed everything was working. IT Voice continues to provide some of the best service."
Reliable Support Across Every Layer – Mitel to Firewall 
"Nick is just amazing. Every time he is on-site things work faster better, and stronger just being in his presence. In fact I am seriously considering making a paging automation to play Wagner's Ride of the Valkyries when he walks in. Seriously, thanks for the wonderful work.”
On-Site Hero – Nick Delivers Every Time
"IT Voice is excellent to work with! They are so incredibly knowledgeable and helpful! Every time we work with them on a support ticket, they go above and beyond to ensure the resolution is resolved in the best possible way!”
IT Voice Delivers the Best – Every Ticket, Every Time 
“I cannot say enough good things about the wonderful lady, Krystal, who helped resolve my issue. I know that it was confusing to me, but she stayed in contact with me the entire day and got me back to where I needed to be in order to work. She double checked that I was okay with the resolution, and I couldn't have asked for anything more in terms of IT support.”
Patient, Thorough, and Truly Outstanding IT Support 
"When I called support this morning, I got straight through without waiting in a queue. Phillip answered and was very professional as always. He helped me with my issue, without any downtime. This pretty well sums up all my past experiences with IT Voice support as well.”
No Waiting – Just Great Support 
"They were very quick to respond to the problem and called us once service was back regardless. I also greatly appreciate how the tech's do not talk down to me or act condescendingly in any manner whenever we have a connectivity problem. Incredibly responsive and respectful employees all around”
Support That’s Fast, Friendly, and Never Condescending 
"I have been a customer of IT Voice for years. They have always provided excellent customer service and support in a timely and professional manner. I would not use any other MSP, and recommend them to anyone needing to improve their communications network! I would be remiss if I didn't mention the great work of Derek Crist and Matthew Rice!”
Reliable, Professional, and Highly Recommended 
1
ONE COMPANY, ONE CALL
43
YEARS IN BUSINESS
99.75
CUSTOMER RETENTION RATE
100%
CLIENT PEACE OF MIND
Podcast: Technology Simplified
The goal of this podcast is to give you actionable information that will help you keep your business network running efficiently, securely, & productively. Through this podcast, we will keep you up to date on the ever-changing technology landscape so you will be equipped to run your business effectively. Each episode will be free of undefined acronyms and over technical jargon. We look forward to helping to keep you informed.