One part of our consulting business is that we help banks in choosing a new core provider and as part of the process we go through a standard ‘needs analysis’. What surprises me is that we find over and over again that users are fed up with how diffcult it is to navigate these core systems.
It blows me away that these core providers are not spending the time and money to make their systems ‘friendlier’. There is very little good cross integration and systems have no standard navigation throughout their range of applications and don’t even get me started on cross browser support (ever heard of firefox guys!). It seems to that they are letting the engineers make the decisions instead of using designers.
Core providers cost way too much to not focus extensively on their user experience and users will not stand for it anymore in today’s world.
<code>core service providers, user interface, user experience, expectations [/tags]</code>