Ransomware emails: How to identify
Ransomware emails: How to identify and steer clear of them Ransomware attacks have suddenly become more prevalent. Each year sees more of them. Hospitals, NPOs, shipping giants, etc., have all been victims of ransomware attacks. Your business could be too! Did you know that emails are one of the most common gateways for ransomware to […]
3 WAYS TO IMPROVE YOUR COMPANY’S CUSTOMER SERVICE
In many companies, there is much discussion about great customer service, but that discussion rarely translates into action. When it comes to your online customer service, the only way to know if you are actually succeeding in keeping your customers happy is by tracking real metrics and communicating directly with your customers to learn about […]
Cyber hygiene: The key to your business’s good cyber health
Cyber hygiene: The key to your business’s good cyber health We all know that basic hygiene is a must to lead a healthy life. Did you know that the same rule applies to IT as well? There’s something known as cyber hygiene that plays a key role in keeping your business healthy from the IT […]
BANDWIDTH REQUIREMENTS FOR CLOUD PHONESS
One of the biggest questions facing companies considering cloud phones is whether or not they have the bandwidth necessary to make the conversion seamlessly. Poor call quality and dropped calls can lead to angry customers and squabbles over who is responsible for your call quality: phone service provider or internet provider? Here’s what industry leaders […]
Cloud Monitoring Can Be the Difference Maker for SMBs
Cloud Monitoring Can Be the Difference Maker for SMBs It’s a fast-paced world. Not only do people want things, they want things right now. This sometimes-unnerving need for instant satisfaction has only intensified now that we have Wi-Fi and mobile devices that keep us connected regardless of where we are, what we’re […]
4 UPGRADE OPTIONS FOR OFFICE PHONE SYSTEMS
Office phone systems have changed a lot in the last few years. Fortunately, the majority of these changes take advantage of technology that you are already using day in and day out. For the most part, new office phone systems combine all of this technology to provide you with a more comprehensive customer service solution. […]
Loss of Data: Causes and Prevention
Loss of Data: Causes and Prevention The adoption of technology from the simplest of matters to the most complex problems has rendered us heavily dependent on it. We love paying our bills minutes before they are due. We enjoy seeing loved ones face-to-face on our computer screens. We can access and print […]
CAN A CLOUD PHONE SYSTEM HELP YOUR BUSINESS?
There are a number of ways that cloud phone system technology can improve your business operations. Both your employees and your customers will experience a real difference in their ability to communicate when you upgrade your phone system to a more modern cloud based arrangement. MOBILITY Cloud based systems rely on internet connections to carry […]
VISUALIZING THE SLAPPEY PLEDGE: CONFRONT THE FACTS YET NEVER LOSE FAITH
I WILL CONFRONT THE BRUTAL FACTS YET NEVER LOSE FAITH. I will seek out and embrace the truth. No matter how bad, I will confront each situation head on with unwavering faith that we will prevail. I will choose to have a positive attitude in all circumstances and will embrace every problem as an opportunity. […]
Tech agility: A must-have for crisis survival
Tech agility: A must-have for crisis survival It is a known fact that survival of any species depends on its ability to adapt to change. One major change for businesses in 2020 was the need to switch to the work-from-home model to keep things running during the […]