SECURITY INCIDENT REPORTING WINDOW SHORTENED FOR BANKING INSTITUTIONS
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It’s time to think about more than those jeans when you buy online.
There are many things that are taken for granted with information technology and security. One of the main things is online business, whether browsing or buying. Billions of online transactions take place daily where consumers enter their personal information without a thought about security. An estimated $870 billion was spent in online transactions in 2021. […]
Current Gaps Lead To Need For Monitoring and Transactional Testing Service
In working with our financial institutions our experts are finding that examiners are focusing more heavily on risk assessments and policies and have been doing less and less transactional testing. We believe that transactional testing is important to catch any procedural errors that may require additional training or even potential policy changes that may need […]
PHONE TECHNOLOGY FOR BUSINESS: IS A VIRTUAL PHONE SYSTEM RIGHT FOR YOU?
Hands down, the most important factor in deciding between phone technology for business is the type of equipment you already have. Despite what you may think, the functionality of virtual phone systems and cloud-based systems is strikingly similar, but the costs are vastly different. When it comes time for you to make a decision, here […]
The contact center and omni-channel communications
The contact center and omni-channel communications We’ve talked in other blogs about the value of contact centers over traditional, one – dimensional call centers, but we haven’t talked yet about the need for contact centers to be designed on the omni-channel model. This blog explains what omni-channel means and why this is a critical […]
IT Red Flags to Watch Out For
IT Red Flags to Watch Out For As someone running a SMB, you probably have a lot on your plate. You are the core decision maker, responsible for growing your business, keeping your clients happy and getting all the working done. Often, when you have so much going on, one area that gets overlooked is […]
PROS AND CONS OF CLOUD PHONE SYSTEMS
With the advent of cloud phone system technology, there has been much discussion about the pros and cons of cloud compared to traditional on-premise systems. Overall, many companies are switching to cloud-based technology in an effort to save money and improve reliability, but there are still some factors affecting the way cloud phone systems are […]
Ransomware and disaster recovery plans
Ransomware and disaster recovery plans Disaster recovery is a basic element of good business continuity planning. Business continuity planning refers to the broad range of plans created so that a business–that includes contact centers–can continue to be operational no matter what negative event might occur. Business continuity planning addresses severe, catastrophic events, […]
Insider threats: Not as uncommon as you think
Insider threats: Not as uncommon as you think When we speak of cybercrime and data theft, we typically think of seasoned cybercriminals. But you’d be surprised to know that the cause of businesses becoming victims of cybercrime is most often their own employees–sometimes on purpose, sometimes inadvertently. Remember Bob from accounting who was let go? […]
How to manage cookies effectively so they are not a threat to your data
How to manage cookies effectively so they are not a threat to your data Avoid third-party cookies: Third-party cookies are primarily used for online advertising and retargeting, so you won’t miss anything significant by avoiding these cookies. So, whenever you see a cookie alert on any site, first, check if it is for third-party cookies […]