HOW YOUR COMMUNICATION AFFECTS YOUR CUSTOMER SERVICE
Good customer service pays off. Can you remember the last good customer service experience? What made it good? We love the Starbucks example on good customer service. If we could model this behavior for how we interact with potential customers, it could radically impact our ability to perform. When you walk into a Starbucks, you […]
Why More SMBs are Turning to the Cloud to Reduce TCO
Why More SMBs are Turning to the Cloud to Reduce TCO More small and mid-size businesses (SMBs) seem to be taking the initiative to learn more about the benefits of the cloud. Determining why SMBs have this sudden keen interest in the cloud isn’t all that tricky. If you shouted, “Cost […]
What is a business continuity plan?
What is a business continuity plan? You may hear a lot about business continuity plans and may even hear them incorrectly referred to as disaster recovery plans. So, what is a business continuity plan?A business continuity plan is a total blueprint for how a business or organization ensures that its output–products or services–will […]
Four ways unified communications can improve productivity Part II
Four ways unified communications can improve productivity Part II In our last blog we suggested that unified communications has value to an organization’s efforts to increase productivity. It can facilitate smoother, more efficient collaboration in a 24/7 workspace. Unified communications can Improve the functionality of our 24/7 workplace – The reality of 24/7 availability has […]
Your Vacation Auto-Reply Might Be A Hacker’s Favorite E-mail
You set it. You forget it. And just like that, while you’re packing for vacation, your inbox starts automatically broadcasting:
A Smarter Approach to Mobile Device Management
A Smarter Approach to Mobile Device Management More people today use personal mobile devices like smartphones and tablets for business purposes. Such devices, coupled with greater Wi-Fi accessibility and cloud services, have empowered us with the ability to access data and do business from practically anywhere at anytime. Needless to say, […]
IT Defense in Depth Part II
Defense in Depth Part II In our last blog we started talking about the different layers of security necessary to fully defend your data and business integrity. Today we will look at the human aspect of it, and network defenses. The human layer refers to the activities that your employees perform. 95% of security incidences […]
What the COVID-19 crisis taught us about the cloud and business continuity
What the COVID-19 crisis taught us about the cloud and business continuity The COVID-19 pandemic has changed life as we know it, in many ways. While its impact on our day-to-day lives has been huge, the impact has been even more severe from a business perspective. The social distancing norms, staggered operating hours so as […]
Think you are too small
Think you are too small to be targeted by a cybercriminal? Think again. When I meet with clients, especially SMBs, I often hear them say that they feel their business is too insignificant to be a target of cyber-criminals. Why would someone go after my business when there are bigger ones out there, making more […]
Mastering Cybersecurity with an Optimistic Approach
Join seasoned cybersecurity professionals, as they take you on a captivating journey through the world of cyber threats. Often when we talk about cybersecurity, we end up with a series of cautionary tales of what can go horribly wrong. Today, we talk about success stories. What can happen when all the right people and tools […]