Careers at IT Voice

Mission: Combining world-class technology with home-town service, IT Voice is more than a technology expert, we are your business partner.

Simply stated, we’re focused on treating others as we would want to be treated.

Careers: Grow with IT Voice

If you're looking for a new opportunity to expand your knowledge, use your talents, and foster a community among your colleagues; IT Voice is for you. Explore what a Career with IT Voice looks like.

If you admire and can commit to our 25 pledges, then we can't wait to meet you. 

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Urgently Hiring

Tier 2 Technician
IT Voice - Tuscaloosa, AL

$60,000 - $65,000 a year

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Our goal at IT Voice is to have the best employees who make up the best team that provides the best service to our customers. As a fast-growth company with strong values, we offer more than just IT & VOIP technology upkeep—we ensure job stability. Our commitment to pushing boundaries, delivering innovation, and establishing new benchmarks sets us apart from other companies. Join our dynamic community to actively contribute to continuous growth and professional advancement, shaping the future of technology. Take your career to the next level with us.

Ideal Candidate Profile:

We're seeking a seasoned IT/VOIP professional who excels in collaborative team settings and prioritizes customer satisfaction. At IT Voice, our operations team takes pride in seamless cooperation to deliver top-tier service to our customers.

Job Description:

As an IT/VOIP Technician at IT Voice, you will:

-Perform network/desktop support as initial point of contact and troubleshooting for our clients

-Take initiative and seeing multiple projects through to completion

-VoIP knowledge, support, and installation

-Document new installs and service requests thoroughly

-Provide technical support remotely and on-site

-Employ creative troubleshooting skills

-Interact with customers and other vendors

- Some networking knowledge and support

-Communicate seamlessly with customers, especially during support scenarios

-Fulfill on-call responsibilities

-Willing to train an individual that is eager to learn and grow with the organization

Many of our valued customers are small businesses, requiring a savvy approach to business practices that doesn't strain budgets. Additionally, we operate as a cohesive team, where every task contributes to our collective success. If you appreciate the spirit of teamwork, including the occasional task like taking out the trash, then we encourage you to apply!

Things we’d like you to have:

-3-4 years of technical experience

-Experience with MiTel, Digium, FreePBX is a plus

-The ability to get stuff done

-Willingness to work in different verticals on different networks in a single day

-Passion for Technology

-Heart to always do the right thing and admit mistakes

-Good communication skills

Compensation will be competitive determined by experience.

We are an Equal Opportunity Employer.

Job Type: Full-time

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • VoIP: 3 years (Required)
  • Computer networking: 3 years (Preferred)

Ability to Commute:

  • Suite 351 St. Louis, MO 63045 (Required)

Ability to Relocate:

  • Suite 351 St. Louis, MO 63045: Relocate before starting work (Required)

Work Location: In person

Account Manager
IT Voice - St. Louis, MO
$75,000 - $200,000 a year

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Account Manager

St. Louis, MO

IT Voice is currently seeking a full-time Account Manager to join their team in St. Louis, Missouri. Our goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.

***This is a posting for candidates located in the St. Louis, MO area or those willing to relocate. Relocation assistance will NOT be provided by IT Voice.

***Please include a brief cover letter with your resume' describing why you want to work for IT Voice.

What we can offer YOU:

  • Pay: $75,000.00 - $200,000.00 per year
  • 401(k)
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Paid time off
  • Travel reimbursement
  • Commission pay
  • Work from home

***Compensation is driven by uncapped commissions with a base salary in the range of $40-60K based on experience.

Schedule:

  • Monday to Friday

​​​​​​​The right candidate will have:

  • Over 5 years of Successful Sales Experience (consistently making quota)
  • Experience with Technology Sales (preferably with IT and Telecom)
  • Passion for serving customers
  • Strong work ethic

Our Account Manager will:

  • Develop relationships with New Prospects by leveraging personal and business networks
  • Warm & Cold Calling (we prefer to sell through networking and referrals but there is still a need to knock on some cold doors using our 5-touch process)
  • Work within a team of technology professionals to design business-focused technology solutions and explain the business benefit to the client
  • Close deals (with a focus on recurring revenue)
  • Maintain relationships with clients after an initial sale
  • Successful handoff to operations on project scopes

Think you’d be a good fit as our Account Manager? Apply with a current resume today!

Job Type: Full-time

Pay: $75,000.00 - $200,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 5 years

Ability to commute/relocate:

  • St. Louis, MO: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Technology sales: 3 years (Preferred)
  • MSP Sales: 5 years (Required)

Work Location: In person

Technology Sales Professional (MSP and Telecom)-minimum 5 years experience

Akron/Cleveland Ohio

65,000-75,000 a year

Apply Now 

IT Voice's goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.

This is a posting for candidates located in the Cleveland/Akron, Ohio area or those willing to relocate. (Relocation not provided by company.)

As a Sales Professional, you would be involved in:

-Developing relationships with New Prospects by leveraging personal and business networks

-Warm & Cold Calling (we prefer to sell through networking and referrals but there is still a need to knock on some cold doors using our 5-touch process)

-Working within a team of technology professionals to design business-focused technology solutions and explain the business benefit to the client

-Closing deals (with a focus on recurring revenue)

-Successful handoff to operations on project scopes

-Weekly Sales Training (through Sandler) to keep your skills sharp!

We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Things we’d like you to have:

-Over 5 years of Successful Sales Experience (consistently making quota)

-Experience with Technology Sales (preferably with IT and Telecom)

-Passion for serving Customers and getting stuff done

Compensation is driven by uncapped commissions with a base salary in the range of $40-60K based on experience.

We are an Equal Opportunity Employer.

Please include a brief cover letter with your resume' describing why you want to work for IT Voice.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Travel reimbursement
  • Vision insurance
  • Work from home

Compensation package:

  • Commission pay

Schedule:

  • Monday to Friday

Experience:

  • B2B Technology Sales: 5 years (Required)
  • Making Quota: 5 years (Required)

Work Location: In person

Technology Consultant (Lakeland, FL)

 

IT Voice is a leading provider of IT solutions, specializing in a wide range of services including network management, system administration, and technical support. Our team is dedicated to delivering top-notch service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients above all else, taking ownership of every task and approaching our work with efficiency and integrity. At IT Voice, we're committed to excellence in everything we do, ensuring that our clients receive the highest level of support and satisfaction.  

Job Description: 

As a Technology Consultant, you'll play a crucial role in expanding our client base and driving business growth. We're looking for individuals who are ready to dive into the dynamic world of IT sales, roll up their sleeves, and make a real impact. 

Responsibilities: 

  • Develop relationships with new prospects through personal and business networks. 
  • Engage in warm and cold calling, utilizing our 5-touch process to explore new opportunities. 
  • Collaborate with our team of technology experts to design tailored solutions that meet clients' business needs. 
  • Close deals with a focus on recurring revenue, ensuring long-term client partnerships. 
  • Facilitate successful handoffs to operations for project scopes. 
  • Participate in ongoing sales training to enhance your skills and knowledge. 

Requirements: 

  • Over 5 years of successful sales experience, consistently meeting or exceeding quotas. 
  • Demonstrated experience in technology sales, preferably in IT and telecom. 
  • Passion for customer service and a proactive attitude towards getting things done. 

 

Additional Information: 

  • Please include a brief cover letter with your resume' describing why you want to work for IT Voice. 
  • Compensation is driven by uncapped commissions with a base salary in the range of $40-60K based on experience. 
  • We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply. 

Job Type: Full-time 

Salary: $50,000.00 - $75,000.00 per year, plus generous commissions 

Benefits: 

  • 401(k) 
  • Dental insurance 
  • Health insurance 
  • Life insurance 
  • Paid time off 
  • Travel reimbursement 
  • Vision insurance 
  • Work from home 

Schedule: Monday to Friday 

Experience: 

  • B2B Technology Sales: 5 years (Required) 
  • Making Quota: 5 years (Required) 

Work Location: 

This role requires in-person work in the Lakeland, Florida metro area. 

Company Website: www.itvoice.com 

Job Description:

If you excel in embodying values of excellence and integrity, contributing to a dedicated team, and shaping the future of technology, then IT Voice welcomes your application for the role of Tier 2 Engineer Technician. We prioritize exceptional customer service and ethical standards, seeking individuals who align with these values. If you're ready to embrace diverse responsibilities, work collaboratively, and make a meaningful impact, we encourage you to apply. At IT Voice, we value those who willingly take on tasks that others may shy away from, contributing to our collective success and making a difference in our dynamic community. If you're ready to step up to the challenge, we look forward to receiving your application.

Responsibilities:

In this role, we need someone who's got the tech know-how to handle installing, maintaining, testing, and fixing systems and networks. You'll be the go-to person for supporting IT initiatives, giving our customers the technical support they need, and tackling routine tech issues head-on. It's not just a job; it's your chance to dive into the world of technology with a company that's all about innovation and excellence. Come be a part of our team, where your skills make a real impact, and every challenge is an opportunity to show what you've got.

Specific Responsibilities Include:

· Uphold a sense of customer service, ensuring client satisfaction, and perform general problem-solving on diverse software applications and hardware systems for department users and/or the university community.

· Provide individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies; may lead lower graded staff and/or student employees performing similar work.

· Perform the installation, configuration, and maintenance of computers, workstations, and related equipment and devices.

· Coordinate, maintain, and input records such as network users, security, and inventory levels of equipment and materials; reconcile billing information.

· Perform moderately advanced technological systems support, maintenance, and testing; troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.

· Serve as a primary project member on technology projects with moderate to large scope and impact; provide guidance and integrate other staff work.

Requirements for the Job:

· 3+ years of experience in IT environments.

· Working towards or achieved CompTIA A+ and CompTIA Network+

· Understanding of AD forests, domains, replication, etc.

· Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.

· Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.

· Knowledge of networks, subnetting, and configuration of Meraki and Cisco routers and switches.

· Comfort working on multiple projects and issues simultaneously.

· Familiarity with Microsoft desktop and server systems, including Windows Server 2012-2019, Exchange, O365 Admin, and Active Directory Services (single and multiple site environments).

· Experience with Hypervisors, building VMs, and maintaining virtual environments.

· Strong analytical reasoning and troubleshooting abilities.

· Ability to work well in a team environment.

· Proficiency with instructions and procedures.

· Strong verbal and written communication skills.

· Organizational and documentation skills.

· High energy level, efficiency, and attention to detail.

· Professional appearance and attitude.

· Resourcefulness and dependability.

· Authorization to work in the U.S.

· Reliable personal vehicle.

Other Qualifications:

· 4-year Bachelor's degree or Field Experience.

· Relevant certifications (CompTIA, MCP, MCSE, Microsoft, Cisco, VMware, O365) are a plus.

· Ability to lift a minimum of 40 lbs. unassisted.

Goals:

· 32-40 hours weekly per team member

· 80%-100% monthly utilization per team member

· 95.0 CSAT monthly for team member

· Tickets closed within 3 days of creation

Schedule: 8-hour shift, Monday to Friday, with on-call rotation.

Job Type: Full-time.

Work Location: Durango, CO, and surrounding area. (MUST BE ABLE TO COMMUTE)

Company Links:

IT Voice Website

IT Voice LinkedIn Page

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Ability to Relocate:

  • Durango, CO 81301: Relocate before starting work (Required)

Work Location: Hybrid remote in Durango, CO 81301

Information Technology Project Manager 

IT Voice is a leading provider of IT solutions, specializing in a wide range of services including network management, system administration, and technical support. Our team is dedicated to delivering top-notch service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients above all else, taking ownership of every task and approaching our work with efficiency and integrity. At IT Voice, we're committed to excellence in everything we do, ensuring that our clients receive the highest level of support and satisfaction. 

Summary: 

As an Information Technology Project Manager, you are responsible for the direction, coordination, implementation, execution, control, and completion of projects, while remaining aligned with strategy, commitments, budget, and goals of the organization. 

Duties and Responsibilities: 

  • Complete projects by coordinating resources and timetables with departments, vendors, outsource providers, and consultants as needed. 
  • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, and counseling, employees; initiating, coordinating, and enforcing systems, policies, and procedures. 
  • Help define project scope, goals and deliverables and define tasks and required resources 
  • Accomplish financial objectives by forecasting requirements; preparing project budgets; scheduling expenditures; analyzing variances; initiating corrective action. 
  • Allocate project resources. 
  • Create schedule and project timeline. 
  • Track deliverables. 
  • Lead quality assurance. 
  • Monitor and report on project progress. 
  • Present to stakeholders’ reports on progress as well as problems and solutions. 
  • Implement and manage change when necessary to meet project outputs. 
  • Evaluate and assess result of project. 
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state of-the art practices; participating in professional societies. 
  • Performs all other duties as assigned. 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Education and/or Experience - Bachelor’s degree in related field required and 3-5 years related experience preferred; or equivalent combination of education and experience. Master’s Degree and experience in strategic planning, preferred. 
  • Language Skills – Ability to read, analyze and interpret financial reports and legal documents. Ability to interact effectively and present information in both written and oral form with management, clients, staff, vendors, etc. 
  • Mathematical Skills –Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 
  • Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above-average knowledge of Microsoft Office. Proficiency in project management software tools preferred. 
  • Other Qualifications - Must be able to travel occasionally- 20% of the time. Minimal overnight stays may be necessary. Project management qualification (PMP, CAPM) or equivalent, ITIL certification required. Experience with formal change management approaches and methodologies preferred. 

Competencies: 

  • Adaptable -Picks up on the need to change personal, interpersonal, and managerial behavior quickly. Watches others for their reactions to his/her attempts to influence and adjusts. Seeks feedback. Is sensitive to changing personal demands and requirements and changes accordingly. 
  • Analyze – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. 
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. 
  • Management Leadership - Refers to the ability to guide, direct, or influence people. Resilient, persuasive and earn credibility by delegating and being adaptable. Exhibit strong strategic, operational, and decision-making skills. 
  • Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. 

Physical Demands: While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly move up to 15 pounds and occasionally up to 25 pounds. The individual must be capable of reviewing their work for errors and make adjustments as necessary. 

Job Type: Full-time 

Benefits: 

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Travel reimbursement
  • Vision insurance
  • Work from home

Schedule: Monday to Friday 

 

Group 36

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Explore a Career at IT Voice. 

IT Voices' goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.

At IT Voice, you will have the opportunity to hone your skills with the support of positive leadership and helpful co-workers. 

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