How Maxus Construction Simplified IT, Improved Sage Performance, and Reduced Daily Disruptions
The Customer:
Maxus Construction Company
Industry:
Commercial Construction
Introduction:
Maxus Construction Company, a commercial general contractor in Pelham, Alabama, needed a more dependable IT environment to support day-to-day operations. With Sage playing a critical role in accounting, payroll, and estimating, even small technology issues could create major workflow disruptions. IT Voice helped Maxus streamline support, modernize infrastructure, and consolidate vendors so their team could work with greater speed, stability, and confidence.
Key Challenges
IT issues required too much internal follow-up, costing staff time and attention.
Sage performance and login problems disrupted daily operations.
Multiple technology vendors made accountability and coordination more difficult.
Solution Highlights
Consolidated managed IT, phone, and internet services with one provider.
Implemented a structured ticketing process for faster, more consistent support.
Modernized servers and moved Sage in-house to improve reliability and speed.
Added cloud backup and cleaned up infrastructure for better continuity and manageability.
"We needed a process that worked without us having to babysit it." -Landon Burton, CFO
Results Snapshot
Fewer Vendors. Faster Support. Better Results.
Reduced Vendors from 3 to 1
Faster Sage Access and Improved Reliability
Same Day or 24-hour Turnaround on Requests
"The day-to-day runs smoothly now, and IT no longer demands constant attention." -Landon Burton, CFO
Results Snapshot
Built for Reliability: Maxus Modernizes Infrastructure and Makes Mission-Critical Systems Feel Effortless
Less IT Downtime
Fewer daily distractions and less internal follow-up
Better Sage Performance
Login conflicts reduced and speed improved
One Point of Accountability
IT, phones, and internet under one provider
Faster Support
Urgent requests typically addressed within 30–60 minutes
"Bringing Sage in-house stopped the frustration and made everyone faster at their jobs." -Landon Burton, CFO
Before IT Voice
Requests sometimes required extra internal tracking and follow-up.
Remote hosting occasionally caused login and usability frustrations.
Separate IT, internet, and phone providers complicated coordination.
How IT Voice Helped
Standardized ticketing improved response consistency.
Aging infrastructure was replaced with minimal disruption.
Sage was moved in-house for better speed and stability.
IT, phones, and internet were brought under one provider.
"I went from weekly complaints about IT to hardly hearing about it at all.”" -Landon Burton, CFO
Why Maxus chose IT Voice
After evaluating multiple providers, Maxus selected IT Voice for their competitive pricing, service-oriented approach, and ability to handle growing needs. The onboarding process was smooth, and the ongoing support consistently delivered value.
Final Thoughts
Partnering with IT Voice transformed Maxus Construction Company’s approach to technology. By consolidating IT, phone, and internet services under a single provider, modernizing servers, and bringing mission-critical applications like Sage in-house, Maxus reduced internal distractions and improved reliability across the business. The team now has confidence that daily operations are stable and supported, allowing them to focus on growth rather than troubleshooting technology.
The Results
- Staff spent less time chasing IT issues
- Sage reliability improved significantly
- Vendor count dropped from three providers to one
- Routine requests were completed same day or within 24 hours
- Infrastructure upgrades were completed with minimal downtime
"The reward is worth it. Everything went smoothly, and we gained peace of mind." -Landon Burton, CFO
Ready to simplify your IT and strengthen your technology?
Contact us today to see how we can help your business run more smoothly and reliably.
