Tech Spotlight: Behind the Headset

Krystal Perich

Cyber Security Analyst

Cyber threats can be overwhelming, but Krystal believes customers shouldn't have to face them alone. She helps investigate threats, respond to security concerns, and makes sure they understand what's happening every step of the way.

CompTIA Security+

CompTIA A+

CompTIA Network +

Beyond the Ticket: Meet Krystal

Meet Krystal Perich, Cyber Security Analyst at IT Voice. Krystal works closely with customers to monitor threats, investigate suspicious activity, and help keep systems, data, and users secure. She is especially focused on building trust, educating customers, and helping prevent problems before they happen.

How She Got Here

“I thought it would be a challenge, so I wanted to take it on!”

What Drives Her

“I enjoy helping others -understanding concepts that they once thought was impossible to understand – providing guidance and trust.”

What She Loves About IT

“It gives me the chance to keep learning, take on new challenges, and help customers make sense of things that can otherwise feel overwhelming.”

Outside the Office

“Outside of work, I love spending time with my three boys, swimming, grilling out, or just being silly together. I also enjoy going to church and roller-skating “

TECHNICAL EXPERTISE

Focused cybersecurity support across every layer of protection.

Cybersecurity Monitoring and Threat Detection

Identity and access management

Incident Response and Investigation

Security auditing and risk review

Microsoft 365 security

Sophos EDR

Email Security and Protection

Sophos Email Security

TESTIMONIALS

Restored Security and Peace of Mind

"Crystal has been so very very helpful in getting my IT information secure, and clearing up the mess that the hackers had made. She went above, and beyond what could have been asked for she took a personal interest in getting this thing straightened out. I cannot say enough about how wonderfully it is to have the piece that comes from knowing your accounts are secured. Thank you again Crystal you are real asset to your employer. I hope your employer appreciates the great work you do for him and your customers."

- David M.

Professional, Reassuring, and Efficient

"Krystal was very knowledgeable, efficient, and professional. She also put my mind at ease, and made me feel less embarrassed to have clicked on something nefarious."

- Michelle M., MarketDesign Consulting, LLC.

Stayed With the Issue Until It Was Solved

"Krystal provided great support and worked hard over 2 days to help me."

- Lorenzo S., WPS Fresh

Fast Response and Strong Follow-Through

"Very fast response to address the issue and great follow-up afterward to confirm."

- Larry B., Mt. Pleasant Transfer Inc.

Quick Turnaround on a High-Priority Issue

"Very quick turnaround on a high priority ticket, easily communicated issue and resolution with me."

- Yvonne S., City of Jarrell

Knowledgeable Guidance During a Cybersecurity Incident

"The entire cyber security team were very knowledgeable and informative on the events that transpired. They have developed a plan to address the issues and hopefully prevent another event from happening."

- Mark G., PM International Suppliers, LLC

Prompt Attention When It Counted

"Thank you for your prompt attention to this."

- Kris T., Grace Home Respiratory

Patient Guidance Through Tech Challenges

"Juan was great. Patient with me and the computer. A real pro."

— Tom M., The Work Institute

Need a problem solver on your side?

Krystal and the IT Voice Team are here to help.  

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