Beyond the Ticket: Meet Juan

Juan approaches every ticket with curiosity, patience, and a determination to get it right. Customers describe him as “a real pro” who stays on the phone as long as needed, and even follows up days later to make sure everything is still working. He sees technical problems as puzzles to solve, not tickets to close, because he knows there’s a person on the other side who just wants things to work.

How He Got Here

“Started as a hobby at first just building PCs, but eventually decided to make a career out of it after enjoying it so much.”

What Drives Him

“I like solving problems that can make work life feel less stressful for our customers. Work on it’s own can be overwhelming at times and with technical issues on top of it can really make them feel bombarded.”

What He Loves About IT

“Getting to constantly learn new things daily, while every setup has the same concept the digital age is constantly updating and changing.”

Outside the Office

“I like to exercise, fish, watch movies, and spend time with family. I have two dogs named Luna and Chololo.”