You’re Fired! Now Give Me Your Password
“You’re FIRED!” ( now give me your password) Losing an employee is not usually a good experience. If they leave voluntarily, you lose a valuable asset. If they have to be fired, you have the arduous task of the progressive discipline process and the final termination meeting. But there are other concerns that arise when […]
What is a contact center?
What is a contact center? We hear that the contact center is the preferred channel communication model, but what is driving this? Before looking at that question, let’s define “contact center.” The contact center is kind of a call center on speed. Instead of communicating with customer and prospects via one channel only (voice), the […]
3 Things to Consider Before Jumping Into BYOD
3 Things to Consider Before Jumping Into BYOD You’ve read it time and time again. “Bring Your Own Device” isn’t a trend, it’s the future. Workplaces where companies let workers use their own devices for work purposes are the new normal. BYOD attracts new hires and lifts employee morale and productivity. But […]
BYOD: Why is This Concept So Attractive to Employees?
BYOD: Why is This Concept So Attractive to Employees? Bring Your Own Device, or BYOD, to work was an idea a few years ago that is becoming a reality very fast. To use your personal smartphone, tablet or laptop for work seems increasingly natural. Employees are embracing this concept without any serious reservations. As more […]
VoIP: Limitations and Challenges
VoIP: Limitations and Challenges We’ve talked in our blogs about the advantages of VoIP technology in the workplace. It is important to also be aware that VoIP is not a technology that you buy out of the box. It is important that when you migrate to VoIP you get the assistance and support of a […]
What is the Cloud: A Simple Analogy
What is the Cloud: A Simple Analogy You use the cloud and don’t even know it. Do you go to Amazon and create a wishlist? Do you have an email account on Yahoo? That is cloud computing. All your emails are stored on Yahoo servers somewhere. They are on physical servers, of […]
How the cloud is a solid survival tool for your business during a crisis
How the cloud is a solid survival tool for your business during a crisis One thing the Coronavirus pandemic taught businesses is the fact that it is important to move with the times and adopt and adapt to the latest technology. While you don’t have to be the first one in the market to invest […]
Five reasons to invest in a password management system ASAP
Five reasons to invest in a password management system ASAP Password management tools are software programs that put up enough security and safety mechanisms in place to ensure there’s no password breach. Your employees can use the program to generate random, high-security passwords as per the industry best practices. They don’t have to worry about […]
3 WAYS COMMUNICATION TECHNOLOGY SPURS PROFITABLE GROWTH
There is plenty to be said about how new phone technology for business can help your employees work more efficiently and improve their productivity. However, it is not always easy to see how your ability to answer phones quickly will directly translate into profitable growth. If you are looking for measurable metrics, consider these three […]
3 QUESTIONS TO ASK YOUR BUSINESS TELECOMMUNICATION VENDOR
If it’s time to invest in an entirely new business telecommunication system, you may be overwhelmed by the sheer number of voice and data vendors in the market these days. It is important that you take the time to ask a few hard questions of each potential vendor until you find the one that works […]