How to Change Telephone Providers (Seamlessly)
Is the hassle of switching voice and communications providers making you hesitate on upgrading or finding a provider that better suits your needs? Do you worry about compatibility with your information technology? IT Voice will guide you to the right service level and providers the same way we do for all your technology needs. After all, we know your business and your […]
3 WAYS TO IMPROVE YOUR COMPANY’S ONLINE CUSTOMER SERVICE
Online customer service is quickly becoming a matter of life and death in the business world. Companies who fail to adapt to new online customer service standards find their customers flocking to competitors who offer a higher level of service. If you find yourself needing to update your customer service practices to keep up, here […]
5 BEST METHODS OF EFFECTIVE CUSTOMER COMMUNICATION
The field of business telecommunication is quickly changing to reflect our dependence on mobile devices and our demand for instant answers. In just the last few years, more companies are depending on text, chat, and email-based customer service than ever before. Customer’s willingness to wait on hold for a live representative has dropped off drastically […]
WHAT TYPE OF CLUES SHOULD YOU LOOK FOR WHEN YOUR PHONE SYSTEM FAILS?
The mystery of your system failure can be resolved with knowing what clues to look for along the way. A single clue may not give you enough evidence to solve your problem. It’s important to know what has happened and to see if there are any patterns to your system’s behavior. If you call a […]
MODERN OPTIONS FOR UPGRADING YOUR BUSINESS PHONE SYSTEM
Today, the virtual telephone system is becoming a staple of businesses large and small. The benefits of moving toward a VoIP system are many, and the costs may actually be less than you expect. The virtual telephone system is extremely versatile and can be scaled to any size organization with a wide range of optional […]
BUSINESS PHONE SYSTEM UPGRADES: COST CONCERNS
No investment is ever made without significant thought given to costs. Phone technology for business is no different. In the past, a new phone system upgrade for your business could cost thousands of dollars and required lengthy installation and rollout processes. When assessing phone systems today, you must look at not only the cost of […]
Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC?
Inquiring SMBs Want to Know… What’s the Difference Between a Help Desk and NOC? It’s no secret that any growing small-to-medium sized business must monitor and manage its business technology in the most cost-efficient way. The tricky part is figuring out how to do this without sacrificing the overall experience of the […]
4 COMMON MISCONCEPTIONS ABOUT MODERN COMMUNICATION TECHNOLOGY
In the last several years, modern phone technology has gone through some major changes. As the technology has advanced, some businesses have been slow to get on board with what they see as expensive, overly complicated VoIP and cloud-based technology. A number of myths have arisen that often drive people away from these services, and […]
BEST STRATEGIES FOR MANAGING BUSINESS TELEPHONE AND COMMUNICATION TECHNOLOGY
The way you approach your phone technology for business is just as important as the type of equipment you actually use. In order to make the most out of your communications system, you must have a clear-cut strategy for solving problems and achieving results. Whether you choose to try a DIY approach or you contact […]
VISUALIZING THE SLAPPEY PLEDGE: ACT WITH INTEGRITY
I WILL ACT WITH INTEGRITY. I will do the right thing. I will tell the truth. I will admit when I’m wrong, ask forgiveness, and do what I can to make it right. I will do what is right, even when no one is looking. WATCH THE VIDEO HERE: Great story from Bill about Briarwood: […]