Website cloning: Don’t fall for that trap!
Website cloning: Don’t fall for that trap! Have you watched one of those horror movies where the something impersonates the protagonist only to wreak havoc later? Well, website cloning does the same thing–to your business–in real life. Website cloning is one of the most popular methods among scammers to fleece you of your money. As […]
VISUALIZING THE SLAPPEY PLEDGE: TAKE PERSONAL OWNERSHIP [VIDEO]
I WILL TAKE PERSONAL OWNERSHIP. I will exhibit good stewardship, be disciplined, and exercise follow through. I will treat company property and money as if it were my own. If a customer tells me a problem, I will own it. This is what sets us apart from other companies. WATCH THE VIDEO HERE: Early in […]
Why you need omni-channel communications: Your own experience is a guide.
Why you need omni-channel communications: Your own experience is a guide. Omni-channel communications refers to the channel model, where all of the data collected with a customer is immediately transferred to every other available communication channel. For example, if a customer places an order on the phone with a customer rep, that person […]
How to Change Telephone Providers (Seamlessly)
Is the hassle of switching voice and communications providers making you hesitate on upgrading or finding a provider that better suits your needs? Do you worry about compatibility with your information technology? IT Voice will guide you to the right service level and providers the same way we do for all your technology needs. After all, we know your business and your […]
3 WAYS TO IMPROVE YOUR COMPANY’S ONLINE CUSTOMER SERVICE
Online customer service is quickly becoming a matter of life and death in the business world. Companies who fail to adapt to new online customer service standards find their customers flocking to competitors who offer a higher level of service. If you find yourself needing to update your customer service practices to keep up, here […]
5 BEST METHODS OF EFFECTIVE CUSTOMER COMMUNICATION
The field of business telecommunication is quickly changing to reflect our dependence on mobile devices and our demand for instant answers. In just the last few years, more companies are depending on text, chat, and email-based customer service than ever before. Customer’s willingness to wait on hold for a live representative has dropped off drastically […]
FILLING IN THE GAPS IN YOUR COMMUNICATION TECHNOLOGY
If you’re looking for a way to up your game and change the way you communicate with your customers, you may be thinking that you just need to fill the gaps in your communication technology without scrapping the whole system. The good news is that there are plenty of ways to update parts of your […]
Business Trade Shows Part I: Before the Event
Going to a tradeshow for the first time? Don’t make the mistake of viewing this as a 1-2 day discreet marketing event. Instead, view your exhibit at a tradeshow as the central feature of a much longer and holistic marketing plan that builds to the event, and then culminates in the successful postshow follow up […]
DOES EMAIL WORK FOR CUSTOMER SUPPORT?
Many companies are unsure of whether or not to include email support as part of their online customer service experience. Some companies feel that email takes too long to respond to or that trying to manage email from customers without dropping a ball is just too much. However, customers say that they actively look for […]
BUSINESS TELECOMMUNICATION: CRITICAL CONSIDERATIONS FOR ALABAMA SMALL BUSINESSES
When it comes to choosing new small business telecommunication systems, many owners are overwhelmed by the amount of product and services in the industry today. The idea of a simple one-size-fits-all system is no longer the answer. Instead, systems have grown more complicated and require a little bit more planning before you buy. Here are […]